Refund and Returns Policy

You being satisfied with your purchase is the most important thing in the world to us, which is why we include the possibility of returning all products for a full refund with every delivery.

This policy is however subject to terms & conditions as described below.

1. Eligibility for Returns:
– You may return the product within 30 days from the date of purchase.
– The product must be unused, in its original packaging, and in the same condition as received
unless you have received it damaged or defective.

2. Refund Process:
– To initiate a return, please contact our customer support team at with
your order number and reason for return.
– Once approved, we will provide you with a return authorization and instructions on how to return
the product.

3. Return Shipping:

– Customers are responsible for return shipping costs unless the return is due to a manufacturing
defect or an error on our part.

4. Inspection & Refund:
– Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.
– If the return is approved, a refund will be processed to your original payment method within 14
business days.

5. Non-Returnable Items:
– Customized or personalized items cannot be returned unless there is a manufacturing defect or an
error on our part.

6. Contact Information:
– For any questions or concerns regarding refunds and returns, please reach out to our customer
support team at

● Free return shipping is only provided for orders placed online through If
your purchase was processed manually, the shipping cost will be taken out of your refund. If
the purchase was done through any other channel, such as a dealer, you need to contact the
seller for the return.
● If you wish to return any ordered products, please contact us by e-mail to within 30 days from delivery to obtain a Return Merchandise
Authorization (RMA).
● We will organize the return shipping and let you know about the arrangements. In most cases,
we will email you a label that you need to print and place on the original shipping box, after
removing the original shipping label. DO NOT simply ship any items back to us.
● Free return shipping only applies from the original destination country of delivery for the
product in question. If you need to process the return from a country different from the country
of delivery, the shipping cost will be taken out of your refund.
● All products must be shipped back in their original packaging together with included
documentation and accessories/parts. If parts are missing, the cost will be taken out of your
● All items must be returned in the same condition as delivered. Any damage or signs of wear
detected upon return inspection will result in a reduction of your refund.
● Nocturnal Mods will not be held responsible for refunding any fees charged to you in
conjunction with your order. This includes import taxes, customs fees, VAT, credit card fees,
etc. We will do our best to supply the required documentation to help recover fees in
applicable cases.
● By unpacking the delivered products, this return policy is accepted in its entirety.
● Continental USA: FedEx or UPS with parcel pickup from the original address of delivery.
● Europe: DHL Express with the parcel handed in by the customer at the courier’s nearest
service facility. A scheduled parcel pickup from a chosen address is possible, but with limited
possibilities to specify date and time of day.
● India: Bluedart/DTDC/Delhivery with the parcel handed in by the customer at the courier’s
nearest service facility