FAQ
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other payment methods as specified at checkout.
How long will it take to receive my order?
Orders are typically processed at max of 2 business days. Shipping times depend on your location and selected shipping method. Check out : Shipping & Delivery Policy
Can I track my order?
Yes, once your order is shipped, you’ll receive a confirmation email with a tracking number and shipping updates at each stage. You can track your order here: Track Order
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Please visit our Refund and Returns Policy Page for more details.
Can I cancel or modify my order?
Orders can only be modified or canceled before they are processed. Please contact customer support as soon as possible to request changes.
What happens if my package is lost or damaged during shipping?
If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping provider to resolve the issue.
Can I get an invoice for my order?
Yes, you will receive an invoice via email after completing your purchase. You can also access it in your account under “Order History.”
What if I accidentally provided the wrong shipping address?
If you entered an incorrect shipping address, please contact us immediately so we can update it before your order is shipped
Do you provide instructions for product setup & use?
Yes, TREMOS includes a detailed guided instructions in the package of the Product. You can check out the Tremos Setup Guide & FAQ
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders and saves your information for future purchases
I forgot my password. How can I reset it?
Click on the “Forgot Password?” link on the login page, enter your email address, and follow the instructions to reset your password.
How can I update my account information?
Log into your account, navigate to “Account Details,” and make any necessary updates.
Can I view my order history?
Yes, log into your account and go to the “Orders” section to see all your past orders.
Are there benefits to having an account versus guest checkout?
Yes, account holders can track orders, save payment methods, and access exclusive offers.
Will my account details remain private?
Yes, we are committed to protecting your privacy. Please review our Privacy Policy for more information.
How do I delete my account?
If you’d like to delete your account, please contact us and we will help you with the same.
What should I do if I notice unauthorized activity on my account?
If you suspect unauthorized activity, contact our support team immediately, and update your password.